We use USPS Priority mail to ship orders to customers.
You can email us about anything at [email protected]
No! Whatever only processes exchanges, as we work hard to ensure you get what you need when you need it, the first time. If you have any questions about your purchase, contact a product expert at one of our stores before placing an order or email [email protected] and we will do our best to answer your questions. Better yet, visit one of our four locations for an unforgettable shopping trip you won't regret!
If, for any reason, you have received your purchase and no longer want to keep all or part of it, email [email protected] within two days of receipt before attempting a possible exchange. Please help us ensure our team is ready to assist you by reaching out ahead of time!
See our full Exchange Policy in FAQs for more details. We reserve the right to discard or return any used item you send back to us at our discretion and after notifying you.
Include with your return email and approved exchange package:
-Order number or invoice: This is crucial. If we do not receive an order number or invoice with your package, we cannot determine who the product is from and will be unable to complete the exchange. Don't let this happen to you!
-Item name and code: Even if you only need a simple size exchange, we still need the item details and any UPC or product code you can give us. We may email you back asking for more information before beginning the process.
-Reason: Tell us what's up! We learn from all feedback. Even though we can't control the quality of every product every time, we can do our best to control how we present it to you!
-Your name and other information: Of course! Again, we may contact you via phone or email if we are unable to move forward without further information from you.
We do our best to reduce waste and reuse materials where able, so we're not picky about how you get the information to us, as long as it gets here! Keep the original invoice if you'd like; we won't need a copy if you give us the right stuff. Whatever Shops will not pay for shipping on exchanges initiated by customers of Whatever Shops. However, Whatever Shops may cover costs associated with replacing items broken in transit.